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Shopping |
Product availability
We strive to have products in stock and
ready to ship when you order, however
some of our items are hand-made, artisan
products and may take longer to arrive.
During check out we provide you with the
inventory status of every product. If an
item is unavailable we will provide you
with the date that we expect to ship
that product. |
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Product
prices
Individual products on website reflect
current pricing. |
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Ordering
gifts
We make gift giving easy by offering
wrapping and complimentary gift cards.
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Ordering from outside the U.S.
At present Natural Fine Furnishings does
not ship to addresses outside of the
U.S. and it's territories. Natural Fine
Furnishings does ship to Puerto Rico,
Guam and the U.S. Virgin Islands. A
surcharge of $15.95 per order applies to
shipping addresses outside of the
continental U.S. |
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Shipping |
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Shipping
Charges |
Most orders ship within 48 hours by UPS
Ground and usually arrive in 3-7
business days.
Freight cost is calculated for each item
in the Shopping Cart Check out.
Any applicable freight surcharge will be
displayed when you place the item in
your shopping bag.
Orders placed by credit card must ship
to the credit card address. We do
not ship to PO Boxes. |
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Express
shipping
3-Day ($14.95 additional) and Next Day
($22.95 additional) shipping is
available on most items. Items shipped
via 3-Day or Next Day delivery that has
been ordered by 2pm Eastern
(Monday-Friday) will ship the same day.
Orders placed after 2PM Eastern Friday
and on Saturday-Sunday will ship on
Monday. Charges are per address. Express
shipping is not available for oversized
items, or to P.O. boxes. Express
shipping is not available to AK, HI,
Guam, Puerto Rico or the Virgin Islands. |
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Shipping surcharges
Heavy or oversize items may be subject
to a surcharge in addition to the
regular delivery and handling charges
listed above. Any applicable freight
surcharge will be displayed when you
place the item in your shopping bag; in
our catalog, the surcharge appears in
parentheses after the item price. Also,
some items cannot be shipped via Express
delivery or to AK, HI, Guam, Puerto Rico
or the Virgin Islands and this is also
noted on the product page. |
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Furniture shipping/Premier Service
Standard shipping of furniture is to
your door (not inside). Premier Service
is delivery to you that includes
unpacking, initial room placement, and
removal of packing materials, for an
additional fee of $250 per item.
Furniture cannot be shipped via express
delivery and most furniture cannot be
shipped outside of the continental U.S.
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Shipping to Alaska, Hawaii or U.S.
Territories
Orders shipping to AK, HI, Guam, Puerto
Rico and the Virgin Islands have a
$15.95 surcharge added to cover
additional costs. Express shipping is
not available to AK, HI, Guam, Puerto
Rico or the Virgin Islands. We cannot
ship to P.O. Boxes in AK, HI, Guam,
Puerto Rico or the Virgin Islands. |
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Shipping outside the U.S. or to APO/FPO
addresses.
At present Natural Fine Furnishings does
not ship to addresses outside of the
U.S. and its territories (Puerto Rico,
U.S. Virgin Islands and Guam). We also
do not ship to APO/FPO addresses. |
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Returns |
Our guarantee
We are proud of our Natural Fine
Furnishings collection and want you to
be satisfied with your purchase. If an
item fails to meet your expectations,
simply contact
customerservice@naturalfinefurnishings.com
or call 1-877- 749-7333 to discuss the
reason for a return. We regret that
items will not be returned unless there
is a shipment error or manufacturing
defect, this is true for custom orders
as well. This does not include shipping
damages, shipping errors and variations
in wood color, texture or color tone of
an item. Please note that all items
agreed upon for return MUST be in all
the original packaging to protect the
item during transit. |
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Variations
Since items are natural products, some
variations may occur, which make them
unique. Depending on the country of
origin of a tree, the heart wood color
ranges from light reddish beiges to dark
reddish browns (sometimes with black
swirls). Due to humidity, the wood ages
and some small cracks appear in the
grain over time depending on where you
live. It's a little piece of life
transported straight into your home.
Direct sunlight can cause more checking
on the ends (cracking), but simply rub
in a wood preservative or wax to seal
again and enjoy the beauty of
one-of-a-kind piece! These are not
acceptable reasons for a return |
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Shipping Errors and Damages
If your order arrived damaged, refuse
the order with the shipping carrier upon
attempted delivery for obvious damage.
For hidden damage you will need to file
a claim with the shipping company, which
we will assist with. Also, your
assistance in providing photographs
and/or other evidence is much
appreciated and will help expedite a
solution. If a packing error occurred,
please contact
customerservice@naturalfinefurnishings.com
or call 1-877- 749-7333. We will let you
know what to do next. If a replacement
item is in stock, we will ship it to you
immediately; your credit card will be
charged for the second shipment, but you
will be credited for the original item
including delivery and handling once the
return has been processed. Please call
us right away at 1-877-749-7333 or email
us at
customerservice@naturalfinefurnishings.com. |
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Canceling an order
To cancel an order of a backordered
item, please contact us at 1-877-
749-7333. Please note that some
backordered items will ship prior to the
date stated in the shopping cart when
you checkout. Natural Fine Furnishings
cannot cancel an order for any item
after the item has been picked for
shipping. |
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How to return merchandise
Please refer to the return instructions
on your packing slip and make sure your
package is insured and prepaid. The
item(s) must be in all original
packaging to protect during transit. We
cannot accept C.O.D. packages.
Approved return stems should be returned
to:
Natural Fine Furnishings Returns
30455 Commerce Boulevard
Chesterfield Township, MI 48051
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The Return Authorization (RA) number
must be written on the return freight
paperwork and on the carton. |
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Refunds
Please allow one billing cycle for a
credit card refund to appear on your
statement. Refunds on shipping and
handling are credited only when an item
is incorrectly shipped or arrives
defective or damaged. Gift returns will
be credited with a gift certificate. |
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Policies |
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Privacy Policy |
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Click to read or download our Privacy
Policy in PDF format |
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Sales tax
State and local sales tax is collected
on all orders shipped to Michigan.
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Contacts |
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By E-Mail:
customerservice@naturalfinefurnishngs.com
By Phone: 1-877-749-7333
By Mail:
Customer Service
Natural Fine Furnishings
30455 Commerce Boulevard
Chesterfield Township, MI 48051 |
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